Duchess Theatre

Wyndham's Theatre was opened in 1899 and is located in the heart of central London close to Trafalgar Square, Leciceter Square and Covent Garden. It is operated by ATG.

BOOKING

LOCATION

ACCESS

SEAT

Now Showing

booking

Booking was easy and made by online using the Nimax website, you will need to register for an account with them.

In order to book access tickets (click here) you need to go onto the show page (The Play That Goes Wrong) and scroll down to accessible tickets and performances, then select the relevant access tickets. If you select Wheelchair Access it will only show you the wheelchair park space (indicated as Wheelchair tickets on the booking calendar) , if you want to transfer or are ambulant disabled select book access tickets to see all other seats (indicated as Access Rate on the booking calendar). See the screenshots below for an illustration.

Nimax also offer a variety of adaptations, special performances and assistances when booking tickets and visiting the venue. Full information can be found here

Non transfer wheelchair seats are in available in Stalls L15 and M2 with adjacent companion seats. Access seats are also in the stalls with end of aisle seats F1, F2 being suitable for transfer. However it may be possible to book other end of aisle seats in the stalls if there is no access availability but its advisable to call the theatre and discuss your individual needs.

Please Note - The wheelchair accessible seating is only accessible via a Domino Stair Climber which has specific weight and size restrictions please contact the theatre for more information or look at the information on the access tab before booking tickets.

Click here for seat plan.

Accessibility

Access Overview

We were seated in the removable seat section at the back of the stalls and access to this was via a side door still identified as Stalls Box despite a redesign with the removal of the actual box opening the space up into the stalls.

To access the stalls from street level there was a small platform lift but there was no rails or sides so if you may need assistance to ensure you don't go too far off the lift. The lift can accommodate 500kg in weight and is 46 x 31 inches. My Quickie Q100R managed fine.

The door to this area is onto the main road and the box is locked form the outside. This area used to be a box and we were unable to open the box from the inside. It has now been redesigned to be open into the stalls making emergency evacuation easier and making you feel more included in the performance.

Toilet Facilities

The accessible toilet was located right next to the wheelchair space and is exclusive for access patrons. It was quite tight and you would not be able to side transfer.

The door has been replaced as it used to be tricky to open as it folded inwards then outwards but is now a standard door.

The redesign of the accessible area also means that the toilet is easier to access without needing to move the wheelchair.

Access Host

The access host was excellent.

They met us at the front door and held the queue whilst they escorted us into the stalls area via the lift.

They checked on us in the interval and at the end of the show.

They were genuinely interested in feedback of our experience.

Seat & View

There are four freestanding removable seats at the back of the stalls. This area would fit two wheelchairs and two carers or ambulant disabled visitors. There is plenty of space and leg room because the seats are removable.

The view is generally good but the top of the stage is cut off by the circle overhang. Depending on the production and use of stage this may mean some of the stage is not visible if they use high staging.

The accessible entrance opens directly onto the street meaning that street noise can be distracting from the show especially with quieter performances.

Click here to view seat plan