Novello Theatre

The Novello Theatre was opened in 1905 and was renamed from the Strand Theatre in 2005. is located on the Strand in the heart of central London close to Trafalgar Square, Charing Cross, Somerset House and Covent Garden. Mamma Mia has been in residence since 2012 It has a capacity of 1,146. It is operated by Delfont Mackintosh.

BOOKING

LOCATION

ACCESS

SEAT

Now Showing

booking

Booking was easy and made by online using the Delfont Macintosh website.

I had already registered for their carer scheme. They link to a Nimbus account so for easiest access you should register for a Nimbus card if you haven't already. All Nimbus application information can be found here .

Once you have a Nimbus card you can register with Delfont Mackintosh and link your card, then when you sign in to your account your access needs will be automatically identified and you will be able to book seats online which suit your needs..

Patrons who need to remain in their wheelchair can be accommodated in Dress Circle AA11 (seat AA10 is removed) and any companions can be booked into AA12 onwards. For patrons who can transfer, there is step-free access to Dress Circle A24 with companions sat in A23 onwards.

Delfont Mackintosh also offer a variety of adaptations and assistances when booking tickets and visiting the venue. Full information can be found here

Screenshot 2025-10-24 at 12.55.03 pm.png

Screenshot 2025-10-24 at 12.55_edited.jpg

Accessibility

Access Overview

We were seated in the removable seat section at the back of the stalls and access to this was via a side door still identified as Stalls Box despite a redesign with the removal of the actual box opening the space up into the stalls.

To access the dress circle from street level there was a small platform stair lift The wheelchair lift can hold a maximum weight of 300kg (whilst seated) and chair dimensions must fall within a surface area of 79x120cm (this may affect some electric wheelchairs and mobility scooters). An in-house manual wheelchair can be provided to transfer where possible. My Quickie Q100R managed fine.

From the bottom of the lift there is level access to both the accessible toilet and the wheelchair park and transfer seats.

Toilet Facilities

The accessible toilet was located in the Dress Circle near the accessible seating and was level access.

Access Host

The access host was excellent.

They met us at the front door and held the queue whilst they escorted us into the stalls area via the lift.

They checked on us in the interval and at the end of the show.

Seat & View

There are four freestanding removable seats at the back of the stalls. This area would fit two wheelchairs and two carers or ambulant disabled visitors. There is plenty of space and leg room because the seats are removable.

The view is generally good but the top of the stage is cut off by the circle overhang. Depending on the production and use of stage this may mean some of the stage is not visible if they use high staging.

The accessible entrance opens directly onto the street meaning that street noise can be distracting from the show especially with quieter performances.

Click here to view seat plan