Palace Theatre

The Palace Theatre was opened in 1891 and is located on Shaftesbury Avenue in the heart of central London close to Trafalgar Square, Leicester Square and Covent Garden. Since June 2016 it has been home to Harry Potter and the Cursed Child and has a capacity of 1,400. It is operated by Nimax Theatres.

BOOKING

LOCATION

ACCESS

SEAT

Now Showing

booking

Booking was easy and made by online using the Nimax website, you will need to register for an account with them.

In order to book access tickets (click here) you need to go onto the show page and select the relevant access tickets. If you select Wheelchair Access it will only show you the wheelchair park space (indicated as Wheelchair tickets on the booking calendar) , if you want to transfer or are ambulant disabled select book access tickets to see all other seats (indicated as Access Rate on the booking calendar). See the screenshots below for an illustration.

Nimax also offer a variety of adaptations, special performances and assistances when booking tickets and visiting the venue. Full information can be found here

Wheelchair park seats are Q1 and Q22 in the stalls and transfer seats are numerous transfer and ambulant disabled spaces. Click here for seat plan.

Accessibility

Access Overview

We were seated in the wheelchair park space towards the back of the stalls and access to this was via a side door.

The accessible step free entrance is located to thie side of the main theatre entrance. Once you have checked in at the front of theatre you will be escorted to the side door which leads to a small corridor with an accessible toilet and then directly into the stalls.

From here there is a step free slope to the wheelchair park space.

Access Host

The access host was excellent.

They met us at the front door and assisted us whilst they escorted us into the stalls.

They checked on us in the interval and at the end of the show. At one performance during the second half of the play a member of our party was unwell and the access host was excellent at helping us deal with this.

They were genuinely interested in feedback of our experience.

Toilet Facilities

The accessible toilet was in the accessible entrance to the rear side of the stalls, the entrance to the corridor is hidden behind a curtain so ask staff if you need hep accessing it. It was a good size with plenty of space to transfer if necessary.

Seat & View

The wheelchair park space is located in stalls S28 with companion seat S27. There is a wedge which can be put in place to level out the wheelchair and make it more comfortable if required. There is plenty of space and leg room because the seats are removed and a pillar behind means you are not obstructing anyones view. It can be tricky for people to enter and exit both row S and T as the wheelchair blocks them but generally people are accommodating and squeeze around you.

The view is generally good but the top of the stage is cut off by the circle overhang. There are a couple of moments impacted by this but generally it does not impact the overall enjoyment of the show.

Click here to view seat plan