Shaftesbury Theatre

Shaftesbury Theatre was opened in 1911 under the name The New Prince's Theatre and is located on Shaftesbury Avenue in the heart of central London close to Covent Garden and Tottenham Court Road. It has a capacity of 1,416. It is operated by DLT Entertainment and is the largest independent theatre in London.

BOOKING

LOCATION

ACCESS

SEAT

Coming Soon

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Previous shows

booking

Booking was easy and made by online using the Shaftesbury Theatre website.

When you select the show and date, you will then be asked to input a code relating to the type of seating you require. Wheelchair non transfer seats assume that you will remain in your wheelchair for the performance and the theatre seats will be removed to accommodate this.

The codes are as follows:

The accessible seating is as follows;

Wheelchair non transfer seats (Stalls only) - C8 (C9), E8 (E9), E28 (E27), L6 (L7), M35 (M34), P34 (P33), U2 (U3).

Wheelchair transfer seat - (Royal Circle) - A4 (A5)

Limited mobility transfer - (Royal Circle) - B4 (B5), C4 (C5)

Limited sight and hearing - (Stalls only) - C19 (C20)

Once you have entered a code you will be able to purchase the relevant tickets at a discounted price. If requested you will be required to show evidence that you require an accessible seat so it is advisable to bring this with you to the performance or email it to the theatre in advance.

If you require further information you can contact the box office on 0207 379 5399.

Click here for seatplan

Click here for Shaftesbury Website

ACC1 - wheelchair non transfer with companion (normal seat removed)

ACC2 - wheelchair non transfer (no companion)

ACC3 - limited sight and hearing

ACC4 - limited mobility transfer

ACC5 - wheelchair transfer with companion

ACC6 - wheelchair transfer (no companion)

Accessibility

Access Overview

We were seated in the non transfer wheelchair park seats in the stalls and access to this was via the main door and then via a lift. The lift was large and operated by a member of the access team. It was able to fit my Quickie 100R, companion and access host with ease.

The lift does get very busy with access patrons so you may have a small wait. The access to the bar is via a small step free ramp and the accessible toilet is located at the end of the bar area. This area can get very busy before the show and during the interval so you may need assistance from a companion or the access host to access this.

Access into the stalls from the lift is via a level access corridor and a gentle sloping ramp.

Access Host

The access host was excellent.

They met us at the front door and helped us access the stalls area via the lift.

They checked on us in the interval and at the end of the show.

They were genuinely interested in feedback of our experience.

Toilet Facilities

The accessible toilet was located right next to the wheelchair space and is exclusive for access patrons. It was quite tight and you would not be able to side transfer.

The door has been replaced as it used to be tricky to open as it folded inwards then outwards but is now a standard door.

The redesign of the accessible area also means that the toilet is easier to access without needing to move the wheelchair.

Seat & View

In the stalls the following seats are allocated non transfer wheelchair park spaces;

U2 (companion U3),

P34 (companion P33),

M35 (companion M34),

L6 (companion L7),

E9 (companion E10)

E28 (companion E27)

Wheelchair transfer spaces are identified as C8 (companion E9) and Royal Circle A4 (companion A5).

In addition there are restricted mobility seats in the circle B4 (companion B5) which is accessible by two small steps and C4 (companion C5) which is accessible via 4 small steps. For those who have low vision or hearing needs C19 and C20 in the stalls have been allocated.

The view is good of the stage from all seats however we prefer the right side of the theatre as the stage feels as though the stage tilts more towards this side.

We sat in wheelchair park seat L6 and companion seat L7. To accommodate this seat K6 was also removed which allowed a large space for the wheelchair. Our only other with the seats that we sat in (L6 and L7) is that when there is someone sat directly behind you it can be difficult for them to see around your chair especially if it is a high back power chair. I tend to sit at a slight angle to avoid this but not allocating seat M3 would remove any concerns about blocking other patrons.

Click here to view seat plan