White Rabbit, Red Rabbit at Soho Place
Booking
Booking was made online after registering for their access scheme. You are given a code which you need to enter where it says promo code in order to unlock the wheelchair spaces.
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After booking I was then contacted via email with ticket and show reminders and digital tickets which could be added to an Apple Wallet for easy access.
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Access Ticket: £15
Carer Ticket: £15
Theatre Location
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This theatre is located on Charing Cross Road, opposite Tottenham Court Road Station and by the junction of Oxford Street.
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It is an excellent central and easily accessible location.
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Theatre Access
Access to the theatre is via the main door with a ramp. The security will let you through a side door and you will be met by an acess host.
The wheelchair space was located on the second floor and there was a lift to the this. We were escorted by an access host in the lift.
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The access from the lift to the seat was all level.
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After the show there was significant congestion around the stairs and as a result the lift was full of people from the top floor who did not have access requirements meaning we had to wait a while for an empty lift but staff to their credit did stop other using it so we had priority,
Access Host
The access host service was unlike any we have previously experienced.
It was essentially a tag team of staff members who helped us get to our seats.
We were greeted at the entrance by staff member 1 and shown to the lift, staff member 2 took us up in the lift, staff member 3 met us at the lift and showed us to the toilet and instructed us on how to get to the seats and staff member 4 showed us to our seats. It was exactly the same when we left.
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Staff member 3 did abandon us when I used the facilities before the show and we had to find the auditorium ourselves but this wasn't problematic as it was down a straight corridor.
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There was no interval and we were not able to order drinks to our seats​​​​​​
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Seat and Staging
We sat in seat First Balcony B27 and B26.
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The wheelchair space was great. I stayed back whilst the row filled up and once it had I was able to move forward with plenty of space and a great view.
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The companion seat was less enjoyable. My companion is over 6ft and struggled with comfort and leg room. The person sitting to his left also had a large handbag which was on the floor and encroaching into his limited space as well. Considering the theatre is only two years old it would have been nice if the leg room had been slightly more generous.
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Toilets
The toilet was located in the corridor to the side of the auditorium.
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You don't need a radar key to access but there was no queue. There were male and female toilets just passed the accessible toilet. The only issue I could imagine was the corridor is quite narrow so if the facilities were busy during an interval this could potentially create an obstruction but it wasn't a problem for me.
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The toilet was lovely. It was a really nice design and didn't feel basic or like an after thought as many accessible toilets often do. It was a good size with plenty of space side transfer.
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I visited in October 2024 and all views expressed above are my personal opinion.
It was my first visit to Soho Place Theatre