Frozen at Theatre Royal Dury Lane
Booking
I chose to book using the booking line as it was difficult online to see performances with accessible wheelchair spaces. I had a look online and it looked as if the wheelchair space was blocking seats behind so I wanted to discuss this. The customer service representative was very helpful and discussed my options. I decided to have a non transfer seat as it was easiest for me but on the condition it wouldn't block anyone else's view. He suggested K13-K15 and removing two chairs as they backed onto an aisle.
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Access Ticket: £69.50
Carer Ticket: Free
Theatre Location
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This theatre is located at the back of Covent Garden near the Strand. It is very central and close to a lot of good resturants. It is worth booking a restaurant in advance as it can get very busy.
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Theatre Access
Access to the theatre is via the side door with a ramp. To get to our seats we had to walk across the busy lobby but we had assistance on the way in.
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Exiting the theatre was more complicated as there was no assistance and it was very busy and complicated.
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The exit was via the gift shop so it was difficult navigating the crowds.
Access Host
Seat and Staging
Toilets
The access host greeted us upon arrival, and helped us access the side door. They assisted us across the busy foyer and into our seats.
They also assisted us at the interval with soft drinks and accessing the toilet which was really helpful. They were very polite and accommodating.
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However​​​​​​ at the end of the performance we had no assistance exiting the theatre and it was incredibly difficult getting through the crowds and remembering the way to exit so some support would have been very appreciated. ​
We sat in the stalls K13-K15.
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This was the back row of the front section of the stalls. When we arrived the seats had not been removed. After a discussion with the access hosts I decided to transfer out of my chair because the height of my chair would have blocked the people behind me despite the assurances I was given when booking the tickets.
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There is a location in K15,K16 and K35,36 where the chairs could be removed to accommodate a power chair which would not block anyone else's view.
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The toilet was located just off the stalls to the side of the auditorium.
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You don't need a radar key to access it which meant that there were several people queuing who did not need to use the access toilet. Staff made sure that I had priority over these other users but I felt quite awkward asking them to move for me. There was also people with school aged children who thought the accessible toilets were for them despite my carer attempting to explain otherwise. there was no staff member to help so there was a long queue. As the other accessible toilet was out of service it meant that individuals with accessibility needs were forced to wait or were not able to access the toilets at all.
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The toilet was large enough to side transfer on an angle.
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I visited in July 2024 and all views expressed above are my personal opinion.
It was my first visit to the Theatre Royal Dury Lane
