39 Steps at Trafalgar Theatre
Booking
Booking was made online as ATG Theatres now have capacity for booking for wheelchair spaces through their website. I am registered through their access scheme.
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II was contacted via email before the show to enquire about the size and weight of my wheelchair. They also assured me that the chair would fit and they would remove the chairs to accommodate me.
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Access ticket rate £20
Essential Carer Free
Theatre Location
Great location at the bottom of Trafalgar Square and top of Whitehall.
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Lots of accessible options for dinner nearby.
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Theatre Access
Access to the theatre is via a front door. There is lift to the stalls where a manager will accompany you.
Exiting the lift was a little tricky last time as the exit corridor is on a diagonal and there was not enough space to turn around. It was also busy as the exit is by the bar and toilets. On this occassion I reversed into the lift from the upstairs lobby. This was more difficult at the top but a lot easier to exit at the stalls level
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The gradient to the wheelchair space in the stall in easy.
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Access Host
This is our second visit and once again we were not assigned an access host. A very polite manager accompanied me in the lift but once we were at the lower level I used the bathroom. Once we were ready to access our seats we guessed which side and an usher at the door showed us to the seats.
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There was nobody who checked in during halftime but staff were walking around so I could have stopped one and requested assistance.
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After the show a member of staff was waiting to escort me back in the lift.
Seat and Staging
We sat in H1 and H2.
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The wheelchair space (H1) was great. I could stay in my chair and I had a wonderful view. I was also not obstructing anyone else's view as the seat directly behind me was removed.
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The carer seat was also fantastic although a little tight if you have very long legs.
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The staging of the show was good for most of the performance however there was a couple of scenes where I could not see what was happening and my carer had to tell me. These were momentary and did not affect my the enjoyment of the show.
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Toilets
The toilet was located off the entrance to the ladies bathroom at the stalls level. You do need a radar key to access this but the staff have a spare key if you forget or do not have one. There is no where for your carer to wait (if they don't go inside with you) apart from the ladies toilet corridor so just be aware if you have a male carer as I did. The toilet was just large enough for a side transfer and turning the wheelchair if you are patient and good at manoueving.
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I went to the toilet twice and on the first occasion I could not exit the toilet from the inside. My carer had to unlock it from the outside. I could have been doing something wrong as the second time I could exit with no problem but be aware it might be an issue.
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I visited in September 2024 and all views expressed above are my personal opinion.
It was my second visit to Trafalgar Theatre