The Other Palace

Wyndham's Theatre was opened in 1899 and It is located in the Victoria area of London close to the Victoria Palace Theatre and the Apollo Victoria Theatre. Buckingham Palace and Westminster cathedral are points of interest close by. It is operated by Delfont Mackintosh

BOOKING

ACCESS

LOCATION

SEAT

Now Showing

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Previous shows

booking

Booking was easy and made by online using the Delfont Macintosh website.

I had already registered for their carer scheme. They link to a Nimbus account so for easiest access you should register for a Nimbus card if you haven't already. All Nimbus application information can be found here .

Once you have a Nimbus card you can register with Delfont Mackintosh and link your card, then when you sign in to your account your access needs will be automatically identified and you will be able to book seats online which suit your needs..

If you are eligible there is a free carer ticket and an access rate so the ticket prices were very reasonable.

Delfont Mackintosh also offer a variety of adaptations and assistances when booking tickets and visiting the venue. Full information can be found here

Accessibility

Access Overview

We were seated in the removable seat section at the back of the stalls and access to this was via a side door still identified as Stalls Box despite a redesign with the removal of the actual box opening the space up into the stalls.

To access the stalls from street level there was a small platform lift but there was no rails or sides so if you may need assistance to ensure you don't go too far off the lift. The lift can accommodate 500kg in weight and is 46 x 31 inches. My Quickie Q100R managed fine.

The door to this area is onto the main road and the box is locked form the outside. This area used to be a box and we were unable to open the box from the inside. It has now been redesigned to be open into the stalls making emergency evacuation easier and making you feel more included in the performance.

Toilet Facilities

The accessible toilet was located right next to the wheelchair space and is exclusive for access patrons. It was quite tight and you would not be able to side transfer.

The door has been replaced as it used to be tricky to open as it folded inwards then outwards but is now a standard door.

The redesign of the accessible area also means that the toilet is easier to access without needing to move the wheelchair.

Access Host

The access host was excellent.

They met us at the front door and held the queue whilst they escorted us into the stalls area via the lift.

They checked on us in the interval and at the end of the show.

They were genuinely interested in feedback of our experience.

Seat & View

There are four freestanding removable seats at the back of the stalls. This area would fit two wheelchairs and two carers or ambulant disabled visitors. There is plenty of space and leg room because the seats are removable.

The view is generally good but the top of the stage is cut off by the circle overhang. Depending on the production and use of stage this may mean some of the stage is not visible if they use high staging.

The accessible entrance opens directly onto the street meaning that street noise can be distracting from the show especially with quieter performances.

Click here to view seat plan